JACK’S CANDY sells American and Mexican candies, chocolates, chips, snacks, novelty candy and toys, sodas, vending supplies, pinatas and bulk candy buffet supplies at the lowest wholesale prices.
Jack’s Candy and Toy
777 S. Central Ave. Los Angeles, CA 90021
Alternate Email: firstname.lastname@example.org
Customer Service: 231-622-9287
All Transactions will be done in $USD.
We accept Visa and Master Card
We provide the following delivery options (we do not ship to a PO Box):
5 – 8 Business Days: Shipped via UPS Ground.
3 – 4 Business Days: Shipped via UPS 2 Day.
If shipping to military locations (APO or FPO addresses), then the 3 – 4 Business Days option will be via USPS Priority Mail and in certain cases may take up to 4 weeks for delivery to distant locations such as naval vessels, embassies, and remote bases.
2 Business Days: Shipped via UPS Overnight.
Please keep in mind the following:
*No matter which shipping method is selected, we require up to 2 business days to process your order (if you select UPS Overnight, you may not receive your product the day after you place the order). An order must be received by 12:00 p.m. (PST) for the day the order was placed to qualify as a "business day". On the rare occasion in-house processing will take longer than 2 business days, we will contact you.
*UPS does not deliver on Sunday and will only deliver on Saturday for an additional fee. If you require a Saturday delivery, please call us.
*Our warehouses in Los Angelos, California and sends shipments daily Monday through Friday (United States holidays excepted).
*Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because we carry over 5,000 products and keep a limited inventory (so as to keep our inventory as fresh as possible), we may at times not have certain items in stock.
Shipping charges are calculated using UPS, FedEx, and USPS shipping tables and are based on package weight and size, delivery distance and shipping method. Shipping costs approximately double for every upgrade (e.g., UPS Overnight will cost roughly twice that of UPS 2 Day). Unfortunately, weight plays a significant factor in determining shipping costs and bulk candy has a high shipping-to-product-cost ratio. For example:
If you purchase a diamond for $1,000, shipping is likely going to be approximately $20, (2% of the diamond price). On the other hand, if you purchase $1,000 worth of candy, your shipping cost will likely be $200 (20% of the cost of the candy). If you order $15 of candy, the shipping cost may be as high as $15 (100% of the cost of the candy). Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost. Sweets, for better or for worse, outweigh the competition!
ADDRESS CORRECTIONS and DELIVERY INTERCEPTS:
The UPS charge for an address correction is $13.50 per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. If you change your mind about an order after it has already shipped from our warehouse and you would like to re-route the package(s) back to JacksCandy.com, the UPS charge for a delivery intercept is $13.50 per package. We will automatically bill all associated UPS fees to your credit card.
SERVICE AREAS – DOMESTIC & INTERNATIONAL:
Please note our website only accepts online orders placed within the U.S. (e.g., you are traveling in London and want to place an online order to be shipped to your home in New York, our system will not accept this order).
We do not accept international credit cards.
Once the product leaves our warehouse, there can be no returns for any reason.
Some products may melt in transit depending upon the weather, but we will not be able to offer any refunds.
We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via UPS Overnight or UPS 2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.
Jack’s Candy is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents or third party carrier delays.
JacksCandy.com will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information: Name, postal address, email address, phone number, birthdays, and product commentary.
JacksCandy.com recommends that if you are providing information on behalf of a child, that you use the child's parent or guardian's email address and that you have the permission of that child's parent or guardian.
1. We collect contact information from you (such as your name, email address, and phone number) on our website when you use the "Contact Us" or "Sign Up" forms on our website. We use this information to directly respond to your inquiries.
2. When making a purchase, signing up for our newsletter, or joining our Candy Blog, the following information is generally collected from you: Contact information such as name, email address, billing and shipping address, and phone numbers; and financial information such as credit card number. We work with a number of third party service providers to facilitate these functions on behalf of our website. Please be aware that when utilizing these features, you will be submitting your information directly to these third party websites. Please see "Information Sharing and Disclosure" sections below for further information. This information is used for billing purposes to fulfill orders and to subscribe you to our newsletter and our Candy Blog. In providing this personally identified information to the above 3rd parties, these companies do not have any independent right to share this information. Therefore, JacksCandy.com governs the collection and use of this type of shared information.
When making a purchase, additional information may be requested if you are sending an order to someone other than yourself. For example, if you are sending a shipment to a friend, you will be providing that friend’s shipping address and phone number so that we may fulfill this request. The friend’s information is not used for any secondary purposes. Your friend may contact us at customerservice@JacksCandy.com to request that we remove this information from our database.
You have the option to create an account on the website. You can make updates, changes or deletion to your information within your account at any time if logged in to your account on the website. You can also request changes, updates or deletion of your account by calling Customer Care at 231-622-9287or via email at customerservices@JacksCandy.com.
If you connect your Facebook account to JacksCandy.com, we will make available and/or share your Facebook username and your Facebook profile picture to other JacksCandy.com users. Further, JacksCandy.com users may be able to view your profile and shopping activity on JacksCandy.com. A subset of your user activity on JacksCandy.com will automatically be shared to both your friends on Facebook and with your Facebook friends on JacksCandy.com.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.
If you wish to opt-out of any of our newsletters or promotional emails, please see the "Choice and Opt-Out" section below.
Based upon the personally identifiable information you provide us, we will send you order confirmation and order shipment status emails. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. As these communications are service related, and not promotional in nature, generally you may not opt-out of these emails.
Information Sharing and Disclosure
Aggregate Information (Non-Personally Identifiable):
JacksCandy.com may share non-personal aggregate, or summary, information regarding its customers with partners or other third parties, but JacksCandy.com does not share any information at the individual customer level.
We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information:
We DO NOT Share Personally Identifiable Information with Third Parties for their promotional purposes or in ways other than listed below in this privacy statement.
Agents and Service Providers:
We use a credit card processing company to bill you for goods and services and a shipping agent to fulfill delivery of goods. Other service providers include our web hosting company that provides the blog on our site, our live chat service provider, and an email service provider that facilitates our newsletter e-mailings. These companies do not retain, share, store, or use personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent credit card fraud.
Technologies such as: cookies, beacons, tags and scripts are used by JacksCandy.com and our partners, affiliates, or analytics or service providers, e.g. online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioral Targeting/ Re-Targeting
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by JacksCandy.com. Please be aware that we, JacksCandy.com, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by Sociable Labs, Inc. Your interactions with these Features are governed by said company.
If you make comments on the JacksCandy.com blog, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at customerservice@JacksCandy.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we ensure our store provider encrypts that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at customerservice@JacksCandy.com.
In the event JacksCandy.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personally identifiable information.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at customerservice@JacksCandy.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
Jack’s Candy and Toy
777 S. Central Ave. Los Angeles, CA 90021