Return Policy

Returns / Refunds

We want you to have a great experience form the time you look at our site, until you experience your candy or favor at your event. We take a great deal of care to ensure your order reaches you in perfect condition. Personalized assembled candies, assembled favors, and gift set items are carefully assembled so that stickers or labels are centered and straight, wrappers are not twisted or bent, and your product is something you will be pleased to receive. As a result, we rarely have a customer request a return. If you feel this is something you wish to do, please contact our Customer Support Team to discuss.

There are a few things that are not eligible for a return:

  • Candy or any edible product
  • Personalized items
  • Items that have been altered by the customer or a third-party

Products eligible for returns (such as favor tins and bags, or candy containers) must be in unused condition and may be returned no later than 10 business days from the date the order was delivered. You may choose your own shipping method to send us your returned product; however, we strongly encourage you to also get tracking information and delivery receipt, as we cannot be held responsible for crediting your account if you cannot verify that the product was returned to our facility. All costs associated with the product return is at the customer's expense and is not refundable. A credit will be issued to your account within 30 days, and will reflect the price you paid for the return product, less any shipping costs. All returns are subject to a 15% restocking fee.


Damaged or Wrong Products?

Our goal at Jack's Candy is to see that our customers are completely satisfied with their purchase. Unfortunately, due to health laws and FDA regulations, we cannot accept returns of food products. If your order was filled incorrectly or it is received damaged, we will send you the correct items at our expense.



Still Have A Question?

Please write to us at Contact Us page or call our customer support at (213) 622-9287.