Customer Satisfaction
Our goal is to surpass your expectations with fresh, tasty candy and friendly service experiences.
General Questions
jackscandy.com offers smarter, easier ordering with an extensive variety of everyday, novelty, retro candy and more. We have an efficient pick and pack operation as well as fast, reliable shipping. jackscandy.com is also proud to offer temperature-controlled storage and delivery and outstanding customer service. Why should you make our candy your candy? If you want candy, and who doesn’t, we’ve got it. We’ll make sure you get it—when, where and how you want it!
In the improbable case a product is out of stock, Jack's Candy will inform you within 24 hours of preparing your buy. On account of an out-of-stock product, your payment option will be discounted the price tag of the item and also the transportation costs related with the out-of-stock product.
Our goal at Jack's Candy is to see that our customers are completely satisfied with their purchase. Unfortunately, due to health laws and FDA regulations, we cannot accept returns of food products. If your order was filled incorrectly or it is received damaged, we will send you the correct items at our expense.
You want your candy buffet to stand out. A beautiful candy buffet has height, texture and most importantly décor. If you have a specific theme, you can also incorporate your theme with the buffet. Bear in mind that coordinated candy colors look more effective than a random mismatch of different types of candy.
Having bags or boxes will allow for guests to take the candy home or back to their table during the party They also add a special touch to the table. Add labels and/or tags to each jar of candy. Each label and/or tag can have a special message. Also, adding the name of each candy on label can let guests know what they are eating, will prevent them from wasting and of course prevent them from eating something they may be allergic to. Don’t forget to have something to select candy with – i.e. scoops or tongs. Not only for sanitary reasons but for the guests to be able to easily get their candy in the bags or boxes.
Put your table out in the open! If the thing's stuck in the back corner, guests won't be able to notice it as quickly.
Order enough candy so the buffet is full and each guest gets a share. About 7 to 10 different types of candy is a good variety and around 1/2 pound of candy per guest should be enough to suffice. Too many candies is not a problem but too few will be! Extra candy can be taken home by the guests as a fun and memorable take-home sweet memento. For an event with 100 guest you should plan to have round 50-55 pounds of candy.
We do not offer samples.
We have so many different candy offerings, many of which are featured on this website, that there are too many products to put into a catalog. We have made upgrades to our site in order to make it easier to navigate by Color, Type, Theme, Flavor, Special Occasion and even Holiday candy. However, if you are looking for a specific item and do not find it, simply give us a call at (213) 622-9287.
Product Questions
We do not manufacture any of the products listed on the Jack's Candy website, but we do use branded candy to create our own loot bags.
Yes, we are happy to try and get any product for you! Just send us an email via the form on the contact us page.
While we understand the need, we are unable to offer a complete ingredient/food allergy list for each item. This information comes directly from the manufacturer-if this information is available, we specify it in the additional information section of the product pages. Because on occasion, the list of ingredients can change, we strongly encourage you to check the ingredient label on the package each time before you make a purchase, which is recommended by Food Allergy and Anaphylaxis Network (FAAN).
The shelf life of candy varies based upon the type of candy and its ingredients. We constantly inspect our inventory to ensure that we are always offering you the freshest candy of the highest quality.
All candy will have a shelf life of at least 1-2 months when stored properly.
For various types of candy, below are some general guidelines:
Altoid Mints: 24 Months.
Bubble Gum (Bubble Yum, Bubblicious): 2 Months.
Candy Bars: Up To One (1) Month
Candy Corn: 2 Months.
Caramel: 12 Months.
Chocolate (Dark): 2 Months.
Chocolate (Milk & White): 2 Months.
Gum: 2 Months.
Gumballs: 2 Months.
Gummy's Candy: 12 Months.
Hard Candy: 12 Months.
Jelly Beans: 6 Months.
Jordan Almonds: 2 Months.
Licorice: 2 Months.
Lollipops: 12 Months.
M&M's Chocolate Candies: 6 Months.
Novelty Candy: 12 Months.
Twizzlers: 12 Months.
Wrapped Bulk Candy: 12 Months
Heat sensitive candy such as chocolate, gummies and lollipops will melt, disfigure or can become discolored in hot temperatures. Please see the shipping parameters for heat sensitive candy here.
Yes, we have a large selection of Kosher Candy. Food products that are designated as kosher must meet the rules and standard of Jewish Dietary Law. A Kosher symbol indicates a Kosher product. The type of Kosher symbol also verifies whether the product was or was not made on equipment that is also used for making dairy products. Such products may also be referred to as Pareve, Parev, or Parve. Vegetarians and vegans find this label very useful, but should note that this does not guarantee that the product is free of eggs or honey, so check the label. Parve is a Hebrew term (pareve is the Yiddish term) that describes food without any meat or dairy ingredients. Jewish dietary laws considers pareve food to be neutral; Pareve food can be eaten with both meat and milk dishes. Please reference the additional information section for the specific Kosher certification type.
Shipping Questions
Shipping charges vary depending upon your location in the United States, the size/weight of the order and the shipping service that you select. For the most part, Jack's Candy will ship your package via UPS unless you are a wholesale account.
Orders are shipped within 2 business days. An order must be received by 12pm EST in order to be considered a "business day". The shipping times are estimates and are not guaranteed. If you choose a guaranteed method of shipping such as 2nd day, please note that the delivery time will be from the actual time that the package is picked up by FedEx from our warehouse. If you do not receive your package on the guaranteed day, you will receive a full refund on your shipping costs. There are no weekend or holiday deliveries, therefore if you place your order on a Thursday for 2nd day delivery, you order will not ship until the following Monday. For summer months or “heat sensitive” items, please refer to our Heat Warning on the Shipping Policy.
Jack's Candy Customers: All of our orders are shipped within 2 days via UPS. If an order contains “heat sensitive” items such as chocolate or gummy candy, it will be packed in an insulated case with cold gel packs. These gel packs last up to three days. Therefore, if your delivery normally takes 3-4 days, it is recommended to upgrade your shipping to 3 Day Select. We will not ship an order where your delivery falls over a weekend, a holiday or if it will exceed the three day window. THERE WILL BE NO REFUNDS OR RETURNS ON MELTED ITEMS. Shipping times are not guaranteed, so if you are unsure, please expedite your shipping.
Wholesale Customers/Businesses: If an order contains "heat sensitive" items such as chocolate or gummy candy, there is a minimum order required as it must ship via refrigerated truck, free freight.
You may combine orders to meet the minimum if necessary. We cannot make exceptions to this requirement. THERE WILL BE NO REFUNDS OR RETURNS ON MELTED ITEMS.
No, we do not ship to a P.O. Box. Please be sure to provide an actual street address for delivery.
At this time we only accept orders placed within the continental U.S. However, if you would like to purchase products from us and you are not in the continental U.S., please call us at (213) 622-9287.
Yes, you can ship to a different address than your bill to address. Please just be sure that your bill to address and ship to addresses are entered correctly or it may delay the processing of your order.
When you upgrade your shipping, your order takes priority. Orders sent "Next Day Air" or "2nd Day Air", will ship in 2 business days or less. So, when placing your order, add a couple of days, then pick your shipping accordingly.
Ordering Questions
At times we get requests to make a delivery during a certain time, leave the package by the side door, leave the package with a neighbor, etc. Right now, we aren't able to pass on your instructions on to UPS.
No. Unfortunately we do not offer online orders to be pick up at our facility at this time.
We need your contact information in the event that there is a question on an order you have placed with jackscandy.com
We ask for your email in order to be able to contact you with any questions we have on an order. Also, every month we will send out candy news and info as well as online promo codes.
Yes. We take the safety of your personal information very seriously. We use a wide array of electronic and physical security measures to protect your personal information from unauthorized access. For a complete description of security and privacy policies, click here.
Still Have A Question?
Please write to us at Contact Us page or call our customer support at (213) 622-9287.
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