Shipping policy

Jack's candy orders are shipped via UPS. All orders are shipped within 72hrs after the order was placed. The shipping times provided are just an estimate and are not guaranteed. If you choose to upgrade your shipping method to 2day shipping (for example), please note that the delivery time will be based on the time UPS picks up from our warehouse. There are no weekend and/or holiday deliveries, therefore if you place your order on a Thursday for 2nd-day shipping (for example) your order will ship out the following Monday. For summer times and/or “heat sensitive” items please refer to our Heat Warning policy.

 

Heat Warning:

Jack’s Candy customers: Please allow up to three (3) business days for your order to ship. Many of our items are heat sensitive and we may delay your shipment to avoid spoilage. All orders are shipped via UPS.  If an order contains heat sensitive items, it will be packed with cold gel packs which are good for up to 3 days. Therefore, we suggest customers upgrade to 3-day shipping for any order(s) that contain heat sensitive items. We will not ship out any order(s) where ETA (Estimated Time of Arrival) falls on a weekend, holiday and/or it exceeds the 3-day window. No refunds given on melted items.