Still Have A Question?
Please write to us at Contact Us page or call our customer support at (213) 622-9287.
Jack’s Candy customers: Please allow up to three (3) business days for your order to ship. Many of our items are heat sensitive and we may delay your shipment to avoid spoilage. All orders are shipped via UPS. If an order contains heat sensitive items, it will be packed with cold gel packs which are good for up to 3 days. Therefore, we suggest customers upgrade to 3-day shipping for any order(s) that contain heat sensitive items. We will not ship out any order(s) where ETA (Estimated Time of Arrival) falls on a weekend, holiday and/or it exceeds the 3-day window. No refunds given on melted items.
Shipping charges vary depending upon your location in the United States, the size/weight of the order and the shipping service that you select. For the most part, Jack's Candy will ship your package via UPS unless you are a wholesale account.
Orders are shipped within 2 business days. An order must be received by 12pm EST in order to be considered a "business day". The shipping times are estimates and are not guaranteed. If you choose a guaranteed method of shipping such as 2nd day, please note that the delivery time will be from the actual time that the package is picked up by FedEx from our warehouse. If you do not receive your package on the guaranteed day, you will receive a full refund on your shipping costs. There are no weekend or holiday deliveries, therefore if you place your order on a Thursday for 2nd day delivery, you order will not ship until the following Monday. For summer months or “heat sensitive” items, please refer to our Heat Warning on the Shipping Policy.
Jack's Candy Customers: All of our orders are shipped within 2 days via UPS. If an order contains “heat sensitive” items such as chocolate or gummy candy, it will be packed in an insulated case with cold gel packs. These gel packs last up to three days. Therefore, if your delivery normally takes 3-4 days, it is recommended to upgrade your shipping to 3 Day Select. We will not ship an order where your delivery falls over a weekend, a holiday or if it will exceed the three day window. THERE WILL BE NO REFUNDS OR RETURNS ON MELTED ITEMS. Shipping times are not guaranteed, so if you are unsure, please expedite your shipping.
Wholesale Customers/Businesses: If an order contains "heat sensitive" items such as chocolate or gummy candy, there is a minimum order required as it must ship via refrigerated truck, free freight.
You may combine orders to meet the minimum if necessary. We cannot make exceptions to this requirement. THERE WILL BE NO REFUNDS OR RETURNS ON MELTED ITEMS.
No, we do not ship to a P.O. Box. Please be sure to provide an actual street address for delivery.
At this time we only accept orders placed within the continental U.S. However, if you would like to purchase products from us and you are not in the continental U.S., please call us at (213) 622-9287.
Yes, you can ship to a different address than your bill to address. Please just be sure that your bill to address and ship to addresses are entered correctly or it may delay the processing of your order.
When you upgrade your shipping, your order takes priority. Orders sent "Next Day Air" or "2nd Day Air", will ship in 2 business days or less. So, when placing your order, add a couple of days, then pick your shipping accordingly.